Cbaaji FAQ — All your questions answered here

No. Each person may register only one account on Cbaaji. If multiple accounts are found, all of them may be closed and balances forfeited. Separate family members may each open their own account using distinct personal details and payment methods.

Without email verification, certain features will be restricted — including withdrawals and bonus claims. After registering, click the verification link sent to your inbox. If you do not receive the email, check your spam folder or contact support.

On the login page, click "Forgot Password?". A reset link will be sent to your registered email address. Click the link to set a new password. The reset email typically arrives within 5 minutes.

Usually after submitting your documents, Within 24 Hours KYC verification is completed. During busy periods, it may take up to 48 hours. Submitting clear, legible document photos helps speed up the process.

Your email address and phone number can be updated from settings, though verification will be required. Changes to your name or date of birth can be made through support by providing KYC documents.

To permanently close your account, send an email to support. Make sure to withdraw any remaining balance beforehand. Self-exclusion is also available as part of responsible gaming — Learn More।

Log in and go to the "Deposit" section. Choose your preferred method — mobile banking, bank transfer, or cryptocurrency — enter the amount, and follow the instructions. Most deposits Within 10–15 minutes is credited to the account.

Minimum Deposit BDT 500. The maximum limit depends on your payment method — generally up to BDT 100,000 per day. Higher limits may be available for VIP members.

Mobile banking transactions can sometimes take 15–30 minutes to process. Refresh the page and confirm your transaction ID. If the deposit still does not appear after 30 minutes, contact support with your transaction reference number.

Cbaaji does not charge any deposit fees. However, your payment provider may charge a small fee in accordance with their own policies. Network fees apply to crypto deposits.

Cbaaji accepts mobile banking, bank transfers, debit/credit cards, and cryptocurrency (Bitcoin, USDT, Ethereum). For a full list of available payment methods, Deposit page See here.

No. Deposits must be made from an account registered in your own name. Deposits from third-party accounts may be cancelled and can cause complications during account verification.

On accounts with completed KYC verification Within 24 Hours Withdrawal processing is complete. Mobile banking withdrawals typically arrive within 2-6 hours. Bank transfers may take 1-3 business days.

Minimum Withdrawal Amount BDT 1,000. The standard daily withdrawal limit is BDT 50,000 — though this may be higher depending on your VIP tier and account history.

No. To withdraw bonus funds, you must first meet the applicable wagering requirements. Each bonus has its own terms — for example, you may need to wager 30 times the bonus amount. Once the requirements are met, the bonus is added to your main balance and becomes withdrawable.

If you have not received your withdrawal within 48 hours of your request, please contact support. Delays are most often caused by incomplete KYC or incorrect payment details. Have your transaction ID on hand when reaching out.

It is generally fastest and safest to withdraw using the same method you used to deposit. If you deposited by card, the withdrawal will go back to that card. Withdrawing via a different method may require additional verification.

New members get on their first deposit 200% Welcome Bonus Once you make your first deposit after registering, the bonus will be credited automatically. If you have a promo code, enter it at the time of deposit.

A wagering requirement is the number of times you must place bets before you can withdraw a bonus. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to wager a total of BDT 30,000. The terms for each bonus are listed on the promotions page.

Reload bonuses are available on specific days each week or month. Active members will be notified via email and in-app notifications. To see the latest offers, Promotions Page Visit here.

Yes. Most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that period, the bonus will be forfeited. The expiry date for each bonus is stated in the offer details.

Cashback gives you back a portion of your losses over a set period. For example, a weekly 10% cashback means you receive 10% of your net losses for that week as a bonus. Cashback wagering requirements are generally lower than those of other bonuses.

Cbaaji offers Live Casino (Baccarat, Roulette, Blackjack), slots, fish games, Sports Betting, and a variety of table games — 500+ titles in total, with new games added regularly.

Yes, Cbaaji is fully mobile-friendly. All games run on both Android and iOS devices. Downloading the mobile app gives you an even smoother experience. To learn more, App page See here.

Yes. Real human dealers at Cbaaji Live Casino who run the games live via streaming. You can also chat directly with the dealer. Every game is governed by a fair random number generator (RNG).

If the game result was already determined at the time of disconnection, that result will stand. If the connection dropped before the game began, your bet will be refunded. If you experience an issue, contact support with the game ID and time of the incident.

In Fish Game, various fish swim across the screen and you shoot them using a cannon. Each fish has a different value — larger fish earn more points. You can set your own bet amount. Fish Game Learn more about it here.

No. Cbaaji never sells your personal or financial information to third parties. Your data is not shared under any circumstances except where required by law. For more details, Privacy Policy Read here.

Go to the "Security" section in your account settings to enable 2FA. You can choose between Google Authenticator or SMS-based verification. Once enabled, you will need an additional code each time you log in — keeping your account more secure.

If you suspect unauthorized access, change your password immediately and notify support. If you cannot access your account, you can recover it by verifying your identity through support with your KYC documents. Report any suspicious activity right away — do not delay.

Cbaaji is a licensed online gaming platform. All games operate in accordance with regulatory guidelines, and player funds are held in separate, secured accounts.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately, while increasing one requires a 48-hour waiting period. For more details, Responsible Gaming Page See here.

No. While self-exclusion is active, we will not send any promotional emails, bonus offers, or marketing messages. We respect your decision.

Cbaaji's support team is ready to help — no judgment. If you feel your gaming is getting out of control, reach out to support now. They can help you set up self-exclusion and guide you toward professional assistance.

Cbaaji enforces strict age verification. If there are children in your household, enable parental controls on your device and never share your login credentials. If you notice any unauthorized access to your account, contact support immediately.